Returns, Exchanges & Defects
Please refer to the guide below for checking your order upon delivery, as well as our returns, exchanges, and defective item policies.
Checking Your Order Upon Delivery
When your order arrives, please check that the contents and quantity are correct.
Defective Items or Errors on Our Part
If you find a manufacturing defect, damaged product, printing error, or quantity shortage caused by us, please contact us within 7 days of delivery.
After reviewing the details, we will arrange for a remake or replacement.
We will cover the cost and shipping fees for any remake or replacement.
Returns & Exchanges for Customer-Related Reasons
As our products are custom-made to order, we are unable to accept returns or exchanges for reasons on the customer's side.
We appreciate your understanding.
Regarding Design Content
Your order is produced based on the design data (final approved proof) that you have reviewed and approved.
Discrepancies, typos, or other errors found after final approval are not eligible for returns or exchanges.
Support
If you notice any issues or have any concerns, please contact us via our contact form.
We will review the details and respond promptly.