Here you'll find answers to common questions about ordering, design, delivery times, payment, and other aspects of card production. If you have any questions, please check here first.
Ordering, payment methods, and cancellations
Design creation, artwork submission, and revisions
Sizes, materials, printing, and variable data printing
Specifications and support for IC cards and magnetic stripe cards
Estimated delivery times, shipping methods, and fees
Defective items, returns/exchanges, and inquiries
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After you place your order, we create and confirm the design with you, and begin card production once the design is finalized.
Order → Design Creation → Design Review & Revisions → Design Finalized → Production → Shipping & Delivery
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We accept credit card payment and bank transfer (payment in advance).
Available to both businesses and individuals.
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Please make payment at the time of ordering.
We will proceed to the design creation stage once your payment is confirmed.
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Yes, we can issue these documents.
After placing your order, please request them via My Account or our contact form.
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Yes, this is possible.
We accept orders from companies, organizations, and sole proprietors.
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Changes are possible before the design is finalized.
We are unable to accept changes after the design has been finalized or production has begun.
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Cancellation is possible before the design is finalized.
We are unable to accept cancellations after the design has been finalized or production has begun.
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Yes, this is possible.
You can quickly reorder using your past order details and design data.
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We ask customers to register an account in order to place orders, review designs, and check order progress.
Registration is free.
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In general, there are no additional charges beyond the listed price.
Design creation, revisions, and standard finishing are all free of charge.
Additional fees apply only to certain special specifications, such as magnetic stripes or magnetic encoding.
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Yes, this is possible.
If you provide your logo image, company name, and other content, we will create the card design for you free of charge.
You do not need specialized files such as Illustrator (AI) data.
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Yes, this is possible.
Based on the materials you provide, we will create an original design free of charge.
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No.
Design creation is free of charge.
It is included in the listed price, so no additional cost will be incurred.
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There is no limit on the number of revisions.
We will revise the design free of charge until you are satisfied.
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We typically provide the first draft within 3 business days after confirming your order details and any required data.
This timing may vary depending on order volume.
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After placing your order, you can upload files from My Account.
We also accept files sent by email.
Supported formats: AI, PDF, PSD, PNG, JPG
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Yes, this is possible.
We have extensive experience producing photo cards, including employee ID cards, membership cards, certificates, and staff cards.
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Yes, this is possible.
We can print names, member numbers, photos, barcodes, QR codes, and other details that vary from card to card.
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Yes, we do.
We can produce cards with English, Korean, and other multilingual text.
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We're sorry, but this is not possible.
Once the design is finalized, production begins, so we are unable to accept any further changes or corrections.
Please review the design carefully before finalizing it.
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The standard size is 85.6mm × 54mm.
This complies with the ISO/IEC 7810 ID-1 standard, the same size as credit cards and driver's licenses.
It fits in standard card holders and wallets.
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Yes.
In addition to our standard card (0.76mm), we also offer thin cards and non-laminated cards.
You can choose according to your intended use.
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Yes, this is possible.
We support full-color printing, including photographs, gradients, logos, and illustrations.
The price is the same whether you choose single-color or full-color printing.
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Yes.
Our high-quality offset printing reproduces photos and fine design details clearly.
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Yes.
We can print both QR codes and barcodes.
We support both fixed data and variable data printing, where each card has different content.
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Yes.
We support sequential numbering, such as member numbers, management numbers, and employee numbers.
Numbering can be printed in black, white, gold, or silver.
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Standard finishing options such as signature panels, numbering, QR code printing, barcode printing, and matte finish are available at no additional charge.
Please see each product page for details.
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We offer a wide range of options, including plastic cards, transparent cards, PET cards, matte black cards, hairline cards, IC cards, and magnetic stripe cards.
We will recommend the best card option for your intended use.
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Yes.
Our cards are used for a wide range of purposes, including employee ID cards, membership cards, patient cards, point cards, VIP cards, and shop cards.
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Yes.
You can request a free sample.
You can check the actual material, print quality, and finishing samples before placing your order.
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Yes, this is possible.
We support a wide range of uses, including employee ID cards, access control cards, membership cards, and authentication cards.
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Yes, this is possible.
We support the production of magnetic stripe cards as well as magnetic encoding.
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We primarily support the MIFARE series.
We will recommend the best card for the system you are using, so please feel free to consult us.
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The card you need depends on the system and reader device you plan to use.
If you know the model number of your current card or device, please let us know in advance.
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Yes, this is possible.
We will confirm the content to be written and the system specifications before proceeding.
Depending on the details, prior confirmation may be required.
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Yes.
We support UID retrieval for IC cards and can deliver a list of the data.
Availability depends on the type of IC chip.
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Yes, this is possible.
We will write the magnetic data based on the information you provide.
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Yes, this is possible.
We support composite cards that combine an IC chip with a magnetic stripe.
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This may be possible.
If you currently use a specific card, please share a physical sample or the specification sheet with us.
We will confirm whether we can match it after review.
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Because of the embedded IC chip structure, some special finishing options may not be available.
If you have specific requirements, please contact us before placing your order.
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We typically ship approximately 10 business days after the design is finalized.
* This may vary depending on the product type and specifications.
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The delivery time is counted from when the design is finally confirmed.
Please note that it is not counted from your order date or payment date.
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We typically provide the first draft within 3 business days after confirming your order details and any required data.
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We typically ship approximately 10 business days after the design is finalized.
Delivery time after shipping varies by region, but is usually 1–3 days.
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We ship using our designated carrier.
We will provide you with a tracking number once your order has shipped.
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Shipping is free nationwide within Japan.
No additional shipping fees apply.
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Yes.
We will provide a tracking number once your order has shipped, so you can check its delivery status.
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We are closed on Saturdays, Sundays, and public holidays.
Inquiries and order confirmations will be handled starting from the next business day.
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We're sorry, but this is not currently available.
At this time, we only ship within Japan.
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We're sorry, but this is not currently available.
We do not currently offer express service or expedited delivery.
We recommend placing your order with as much lead time as possible.
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We take great care in quality control, but if a printing error or manufacturing defect caused by us does occur, please contact us within 7 days of receiving your order.
After reviewing the issue, we will arrange reproduction or replacement.
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Yes.
If a defect or manufacturing issue caused by us is confirmed, we will arrange reproduction or replacement.
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No.
If the defect is caused by us, we will cover the full cost of reproduction and any shipping fees for reshipment.
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Please contact us within 7 days of receiving your order.
We will review the situation and coordinate with the carrier to resolve it.
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Because our products are custom-made to order, we are unable to accept returns or exchanges for personal reasons.
Thank you for your understanding.
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Color differences due to differences in monitor or viewing environment, or due to the characteristics of printing, are not covered under warranty.
Thank you for your understanding.
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Typos, omissions, or content errors discovered after the design is finalized are not covered under warranty, since production proceeds based on your confirmation.
Please review the design carefully before finalizing it.
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Yes.
We retain production data for a certain period to support reorders and customer support.
Data is deleted appropriately once the retention period ends.
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Yes.
Personal information and design data entrusted to us by customers are managed appropriately in accordance with our Privacy Policy.
We never provide this information to third parties without authorization.
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We accept inquiries via our contact form, by phone, and by email.
Please feel free to contact us for pre-order consultations, specification questions, sample requests, and more.
TEL: 03-4405-9542
Hours: Weekdays 9:00 AM – 6:00 PM
For sample requests, quote requests, and other
detailed inquiries, please use our contact form.
03-4405-9542
Weekdays 9:00 AM – 6:00 PM (excluding 12:00 PM – 1:00 PM)
